Headsets that are easy to set up and use, are a preferred choice, right? You can choose between behind-the-ear or over-the-ear headsets. The last thing any call center agent would want is a headset that breaks down in the middle of a conversation with the customer. This is an obvious point, isn’t it? When you invest a substantial amount to buy headsets for the team, you want the units to last for a decent time. And don’t forget padding to protect the ears. Lightweight and wireless headsets are a good option. Heavy, bulky, and clumsy models will give the opposite results. When call center employees use the headsets all day long, they need to feel comfortable wearing the piece for an extended period. However, you can opt for noise cancelation headsets that can be combined with third-party apps, to mute background noise and increase voice clarity. Active Noise Cancellation (ANC) models are rather expensive. Noise cancelation headsets are a necessity for call centers. While there are many aspects to consider when buying headsets for call centers, the following are the most important ones. When you’ve to buy headsets in bulk, you’ll need to know how much your establishment can spend, isn’t it? Things to Consider While Buying Call Center Headsets The wired and wireless headsets have their advantages and disadvantages. With numerous options to choose from, picking the best headsets for call center agents can get difficult. Therefore, having quality hardware is a must for call centers, to maintain their reputation and ensure complete customer satisfaction. Simultaneously, they have to close the pending tickets and help customers solutions to different issues. The main job of a call center agent is to make and answer as many calls as possible. Plantronics HW540 Encorepro Convertible Headset Sennheiser SC 665 USB (507257)- Double-Sided Business Headset Sennheiser SC 165 USB (508317) – Double-Sided (Binaural) Headset Jabra PRO 930 MS Mono Lync Optimized Wireless Headset for Softphone Plantronics CS540 Wireless Headset System With LifterĪGPtEK Corded Telephone with Headset and DialpadĪvaya Compatible Plantronics CS540 VoIP Wireless Headset Logitech Zone Wireless Certified for Microsoft Teams Bluetooth Headset Plantronics – Savi 8220 Office- Wireless DECT Dual-Ear (Stereo) Headset Jabra Evolve 40 Professional Wired Headsetīest Noise-Canceling Headset for Call Centers Jabra Evolve 65 UC Stereo Wireless Bluetooth Headset Sennheiser Consumer Audio SC 60 USB ML Headset Plantronics Voyager Focus UC B825 Headset Roundup of the Best Headsets for Call Center Best Overall Call Center Headset Our experts thoroughly checked and tried over 25 different call center and conference call headsets on the market to shortlist the following. We’ll also look at the 14 best call center and conference call headsets, and review them one by one. In this guide, we will talk about call center and conference call headsets in detail. Whether it is a padded headband and wireless connectivity, or a cleaner microphone for HD voice clarity, headsets for call centers should tick all the boxes. Each call center employee has their own comfort level and requirements, to be productive at work. At the same time, what one call center agent prefers may not be appropriate for others.
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